Job Summary

Position Status: Full Time Permanent
Location: Mississauga, ON and On-Site
Hours: 84 hours every 2 weeks

Are you someone who thrives on creative problem solving and enjoys working alongside others who share your goals to achieve success as a team?  Actemium Toronto is an established leader in controls integration, project management, and engineering services for a wide range of clients in a variety of industries.   The main industries we support include but are not limited to Food & Beverage, Brewing, Life Sciences and Energy industry. Actemium Toronto is building a team to remotely support our customers’ automation challenges 24hrs a day, 7 days a week, 365 days a year. The team will collaborate with engineering and operational stakeholders along with key subject matter experts to mitigate/avoid high priority incidents. The team is accountable for implementation of industry best practices to bring consistent execution of process. This is a full-time permanent role reporting directly to the Business Unit Manager – Industrial Automation.  

Responsibilities 

The 24/7 Support Automation Specialist will be responsible for managing and executing emergency service for our high priority customer (automation) incidents. The main objective will be to ensure all calls are answered and addressed on time, safely, and meeting all contractual obligations. This is a role where you and/or the service team must be available to answer emergency phone calls 24/7. Hours in this role will not conform to a standard Monday Friday shift and will be variable week to week. To be successful in this role, the incumbent must be adept at working in a complex, fast paced environment by demonstrating strategic thinking, weighing risks, and applying sound judgment to choose the right solution. The primary responsibilities of the role will be but are not limited to: 

  • Plan and ensure all service contracts are meeting the minimum 24/7 phone coverage. 
  • Follow-up with Subject Matter Experts to identify ongoing customer challenges and devise a plan to mitigate those issues. 
  • You will help build and guide a high-performance team in executing emergency services to meet or exceed customer expectations while maintaining profitability. 
  • Research, strategize, develop and implement training material. 
  • Provide weekly updates on escalated issues to team members and management. 
  • Assist with the development of ticketing and reporting system for support. 
  • Assist and develop processes for the 24/7 Support team. 
  • Other duties as assigned. 

Requirements

  • Bachelor’s degree in engineering or College Diploma based on an electrical, controls and automation or systems design field
  • 5+ years experience working in Industrial Automation. 
  • 3+ years of hands-on technical working experience with field service troubleshooting within Food, Beverage, Pharmaceutical or Energy industries. 
  • PLC experience with Allen-Bradley (SLC-500, PLC-5, Micro & Logix Families). 
  • HMI experience with FactoryTalk View ME/SE.  
  • Excellent knowledge of industrial I/O and field wiring. 
  • Understanding of electrical design, especially 600/480VAC, 120VAC and 24VDC power distribution and loop diagrams. 
  • PID loop programming and tuning. 
  • Understanding of Process & Instrumentation Diagrams (P&ID). 
  • Ability to handle customer priority issues to resolution. 
  • Proven ability to work independently with minimum guidance. 
  • Experience with PlantPAx distributed control system. 
  • Experience with sequence-based batching, processes and CIPs. 
  • Experience with Rockwell FT Batch Software. 
  • PLC experience with Siemens (TIA Portal, S7), GE, Omron, Schneider, or others. 
  • HMI experience with Ignition, Aveva, iFIX, or others. 
  • Database interface and troubleshooting. 
  • Understanding of GMP/cGMP, GAMP, S88, CFR 21 Part 11. 
  • Experience with E-plan or ACAD Electrical. 
  • Knowledge of machine safety Z432-16 and hazardous area classifications 
  • Valid G class driver’s license and personal transportation to travel to customer job sites.  
  • PMP Certification and/or P. Eng Designation (an asset). 
  • French communication skills (verbal and written) (an asset). *if applicable. Remove if not applicable.  

About Your Working Environment 

  • Continental 12-hour shift work, in office. 
  • Manual dexterity required to use desktop computer and peripherals. 
  • Overtime as required. 
  • Will be required to wear protective equipment in designated areas such as hard hat, safety glasses, hearing protection, and steel toed safety boots.
  • May be exposed to cold, heat and humidity, loud noise levels, and dust.

Compensation

$80,000 – $110,000. The final compensation offered will be determined based on the candidate’s level of experience, skills and qualifications. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. 

Statement Regarding Job Vacancy: This position is a vacant position, created to support current and ongoing project needs.

Recruitment Process & Feedback Timeline: While we appreciate your interest in obtaining employment with McRae Integration Ltd. (doing business as Actemium), only those selected for an interview will be contacted. 

Send resumes to: Mcraeinfo@actemium.com